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Crew members are fully vaccinated. Passengers are not required to wear masks or face coverings but they are welcome to do so if they wish.
Passengers are welcome to bring their own self-serve drinks and snacks. No glass containers allowed except on private tours. You are welcome to bring a soft-sided cooler.
If you do not see a dolphin tour available in our scheduled public calendar that fits your plans, or you try to book for a larger group, or a private charter, please call us at 855.FINS.400 (855-346-7400), call or text 561-762-6473, or email us with your request (firstname.lastname@example.org). We also have public and private charter dates available.
Online tickets can be purchased with: Visa, MasterCard, Discover and American Express. Taxes and all fees are included in the ticket price. Gratuity to our crew is not included. Prior to purchasing tickets, please review all policies below.
All passengers are required to sign the boat (AAT) AND the dolphin expedition waiver (a link to our electronic waiver page is provided in the boarding pass). All minors (under 18 years old) must have a parent or guardian sign waivers on their behalf. Waivers must be signed no later than 24 hours prior to the departure. Failure to do so will result in your reservation to be cancelled without refunds.
Tickets purchased using this system are for a single and specific expedition, taking place on the date, time and at the location indicated on your boarding pass.
Minimum number of guests is six (except on private tours/charters). However exceptions may be granted upon request. If the minimum number is not reached we reserve the right to cancel the dolphin tour, in which case you will receive a full refund.
All reservations are subject to our cancellation policy. In order to receive a full refund, you must cancel outside of 72 hours of your scheduled tour. Reservations canceled within 72, but outside of 48 hour prior to your scheduled tour will incur a cancellation fee of 20%. Cancellations inside of the 48 hour window are not eligible for a refund. However, you may re-schedule your tour, or convert your reservation into a gift certificate. No refund for late or no shows. We have limited seats and if you decide not to go it is not fair to us to have to refund your money.
Palm Beach Jupiter Dolphin Tours wants our guests to have a memorable experience with our crew on the water. If the weather is not conducive to having a safe and enjoyable experience (as determined by Palm Beach Jupiter Dolphin Tours), we will do our best to either reschedule the trip for you, or we will refund your money.
While it rarely happens, we do reserve the right to add or cancel trips based on weather and demand, or events beyond our control. We will always give as much notice as possible.
Since the dolphins are not tracked using damaging sonar, or constant boat or aerial surveillance, they can be, at times, elusive. However, we typically encounter dolphins at a rate of 80-90%. In case you don't see dolphins we will offer you the opportunity to join us again on another dolphin tour at a 50% discounted rate. This offer only applies to individual ticket holders, is valid for life and does not expire. Further, it is non-transferable and guests are booked on a stand-by basis.
PLEASE NOTE THAT DISCOUNTED TICKETS AND PRIVATE TOURS/CHARTERS ARE EXCLUDED FROM THIS GUARANTEE POLICY!
We realize that you care about how your Personal information is used and shared, and we take your privacy seriously. We may receive and store any information you enter on our booking site or provide to us in any other way. The types of Personal Information collected include your full name, credit card information, email address, zip code, IP address, browser information, username, password, historical purchase data and any other information necessary for us to provide our services. The Personal Information you provide may be used for such purposes as responding to your requests for certain services, customizing the content you see, and communicating with you about new services.
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